REFUND & RETURN POLICY

At Keytech Computers, customer satisfaction is our priority. Our return and refund process is aligned with applicable consumer protection regulations in the State of Kuwait.

Key Conditions:

Returns or refunds are accepted within 14 days of delivery.

Products must remain sealed, unused, and in their original packaging.

Opened, used, or powered-on products are not eligible for return.

Defective or damaged products are subject to inspection and approval.

Eligibility Criteria:

To qualify for a return or refund:

                •             The request must be made within 14 calendar days of delivery

                •             The product must be unused and in its original sealed packaging

                •             The original invoice or receipt must be provided

                •             Damaged or defective items must be reported within 48 hours

Non-Returnable Items

The following items cannot be returned:

                •             Opened or unsealed products

                •             Used or installed items

                •             Consumables such as ink, toner, or paper once opened

                •             Software or digital products

                •             Printers, machinery, or electronics once powered on

Damaged or Defective Products

If you receive a faulty item:

                •             Report the issue within 48 hours

                •             Provide photos or videos for verification

                •             The product may be inspected by our technical team

If confirmed as a manufacturing defect, we will either replace the item or issue a refund using the original payment method.

Note: Damage caused by misuse or mishandling is not covered.

Return Procedure

If your return is approved:

                •             You will receive instructions from our support team

                •             The product must include all original packaging, manuals, and  accessories

                •             Any applicable shipping or collection charges will be communicated

Refund Process

Refunds are processed after inspection and approval.

Refunds are issued via the original payment method.

Processing time may take 3 to 7 working days depending on your bank or provider.

Exchange Policy

Exchanges may be offered in cases such as manufacturer defects or product recalls. Each case is reviewed individually.

Change of Mind

Returns for change of mind are not accepted.

Exception: the product must remain fully sealed and unused.

Fees

Shipping and handling charges are non-refundable.

Return shipping costs are the responsibility of the customer.

Contact Information

Email: keytechonline@gmail.com

Phone/WhatsApp: +965 98980449

Website: www.keytechonline.com